Take the recent Maldives trip, here is the letter of complaint I have sent to Thomson / First Choice regarding our trip to Vilamendhoo.
Upon arrival at Vilamendhoo the beach villa that we had booked had been over booked and so we were upgraded to a Jacuzzi water villa (jwv), whilst many people may have looked forward to this we book a beach villa for a reason, it has a beach in front of it. The jwv’s do not and as we were to be moved after a couple of days there did not seem much point is us unpacking so we had to live out of our suitcases for the first two days.
After looking around the island we put in a request for rooms on the side of the island away from the main jetty and supplied reception with a list which was basically for any room on the side away from the jetty.
On the morning of our move I was informed that we were to be moved to room 111. Whilst the room itself is a very nice room its location is dreadful. After sitting outside the room for an hour listening to the mechanical digger 200 yards off shore groan and creak whilst it dredged the sea bed for sand to build a jetty I returned to reception and spoke to guest services as the Thomson rep was not available. I was assured in no uncertain terms that there was NO other room available, despite one of the young chaps pointing to a list and saying tomorrow, the guest relations lady said that there were no available rooms.
I reluctantly returned to room 111 and unpacked.
Now maybe it’s because this was our 4th trip to the Maldives that I expect a certain amount of privacy and tropical paradise feel to my holiday that this really wasn’t coming up to scratch. As I sat watching all the people troop past the front of our villa staring at us as they walked by I couldn’t help but feel like I was a busker of some sort on a pedestrian precinct.
The beach itself is very shallow with not much sand before you reach the sea and only receives around 20 minutes of sunshine per day unless you drag your sun lounger to the middle of the path where people would then have to walk around you; incidentally one lady actually did just that. The other problem with this location is that the divers exit the water here and dump all their wet equipment onto your sun lounger whether or not there is a towel on it.
The biggest problem with this location however is the droning creaking mechanical grinding of the digger just off shore. It runs from dawn till dusk and sometimes beyond and really is not what we paid a four figure sum to go on holiday and look at and listen to, If we had wanted that we could have gone anywhere in mainland Europe and not endured an 11 hour flight and 6000 miles.
th or 10th night of our stay I bumped into the Thomson rep at the sunset bar, she made the mistake of asking if I was having a good time, I explained that I wasn’t and the reasons why. She then offered to have us moved which whilst was a very nice gesture along with a $100.00 voucher off a meal at the Asian Wok and or a Robinson Crusoe island experience was I’m afraid a little too little a little too late. We had already had to move after the first two nights and we didn’t fancy having to pack up everything and move with only a few days of our building site experience left.
It is in light of these facts that I believe that we may be entitled to considerable compensation in some way.
I look forward to your timely response in this matter before I decide which course of action to take and whether I should take the matter further.
Well one last example would be me trying to arrange some ps3 gaming with me clannies and it was all sorted that tonight from 22.00 hours we would be blowing stuff up and running away from my stabby little Irish friend Hudge, sneaky little fucker. Well the PSN is down once again for maintenance. I cant drink as I have to fast from 22.00 hours for blood tests in the morning but hey, the sun is shining and my belly is full so up yours NEMESIS, I will find out your name and hunt you down. LOL.